Return and Hardware Specialist

Newark, Delaware, United States

Job Summary

Are you interested in technical support and teamwork? As a Return and Hardware Specialist at PConline365, you will join our growing team responsible for optimizing warranty services and providing hardware management. The working hours are Monday to Friday, 9am-6pm. The probation period is one month, the base salary is $2800-3300/month with a monthly bonus ranging from 0~10%.

Essential Duties and Responsibilities

Include but are not limited to:

Warranty Support 

  • Organize and transfer warranty needed devices to designated area  

  • Contact manufacturer with information recorded for warranty service

  • Work with warehouse team for warranty package shipments and returns

  • Follow up and document the status of the warranty processes

  • Match the repaired device with the original packaging 

  • Recycle post-warranty materials following the procedure 

Hardware Management

  • Provide hardware meets the daily needs’ of the production lines

  • Recycle, sort and store the remaining hardware on a daily basis

  • Document hardware inbound & outbound by strictly following the established procedure

  • Monitor and count the amount of hardware and report any shortage every day

Teamwork, Communication and Collaboration

  • Communicate with teams whenever necessary and complete deliverables effectively 

  • Reflect and report issues encountered in a timely manner

  • Analyze and document issues at work, causes and solutions 

  • Other project or task will be assigned based on the growing needs

Qualifications and Requirements

  • All majors are welcome. Strong learning ability is required.

  • Familiarity with Microsoft Office or Google Workplace is required.

  • Ability to work efficiently in a fast-paced environment. Strong sensitivity to new products and information.

  • Strong customer service, computer proficiency, communication skills as well as the attention to detail.

  • The ability to multitask and prioritize and strong organizational skills are a must.

  • Experience with working in cross-functional and diverse groups is highly desirable.

  • Being able to carry 20 pounds of objects, can bend, reach out, lift and stand for eight hours or more.

  • We are open to accepting candidates with CPT/OPT.

  • We are open to provide support for the selected talent to pursue various certifications. 

  • There is a one-month probationary period.