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Marketplace Operations Assistant

Newark, Delaware, United States

Job Summary

Are you interested in working proactively with different teams? The Marketplace Operations Assistant will be responsible for creating/preparing outbound shipments to marketplace distribution centers, acting as a support and problem-solving role for the internal team, communicating and discussing issues with our external Marketplace Account Managers, and maintaining healthy and collaborative relationships for future business development. The base salary is $3500-$4000 and the range for monthly bonus is 0% ~ 10%.

Essential Duties and Responsibilities

Include but are not limited to:

Managing Marketplace Inventory

  • Update listing inventory across the various marketplace

  • Create shipment orders to marketplace distribution centers

  • Monitor outbound inventory shipment, issue claims for lost shipments, or other shipment issues with the marketplace support team

  • Explore the marketplace shipment creation policies and update our internal procedures

  • Check marketplace removal products, coordinate with return specialists, and issue reimbursement claims for damaged products


Account Maintenance and Multifaceted Communication

  • Check marketplace performance notifications on a daily basis

  • Explore, learn and summarize the marketplace account-related policies, and forward them to the appropriate internal teams

  • Collaborate with our internal Marketing department, collect unsolved questions, email them to external Marketplace Account Managers, and seek resolutions

  • Summarize and document resolved issues in the database for future references


Qualifications and requirements

  • Bachelor’s degree is required, and all majors are encouraged to apply.

  • Proficiency in English is required. Working knowledge of Mandarin Chinese is preferred.

  • Familiarity with Microsoft Office and Google Workplace is required.

  • Our ideal candidate has the ability to strive in a fast-paced environment and work on multiple projects at the same time.

  • Strong coordination, oral and written communication, problem-solving, resilience, and critical thinking skills are preferred.

  • Good habits in problem solving and reporting and document management are highly preferred.